This contractual document governs the General Terms and Conditions for enrolling in training courses (hereinafter, the “Conditions”) via the website school.chantaltello.com, owned by Chantal Tello García, operating under the trade name Chantal Tello (hereinafter, the “PROVIDER”), whose contact information is available in the Website’s Legal Notice.
These Conditions are permanently accessible for consultation, download or printing by the USER, and the PROVIDER may modify them at any time. The Conditions in force at the time the contract is finalized will apply.
The contracting process does not require a physical signature, and digital acceptance is valid under electronic contracting law.
By accepting these Conditions, the USER:
These Conditions will remain valid indefinitely until modified. The PROVIDER complies with applicable current legislation and reserves the right to update these terms without affecting already formalized contracts.
On one side, the PROVIDER of the online training service is Chantal Tello García, NIF 53754475W, address: C/ Padre Santonja, 38, 4º – 46920 Mislata (València), and contact phone: 605 604 602.
On the other side, the USER, whether a natural or legal person, who contracts the course via the website, is responsible for:
In certain cases, the USER may not coincide with the STUDENT (e.g., when a company or parent takes out the course in the name of another person), and in such cases acts on behalf and account of the student who will receive the training.
This contract regulates the legal relationship between the PROVIDER and the USER generated by the electronic contracting of one or more training courses offered on the website.
This contractual relationship involves the PROVIDER supplying access to the selected training content, in exchange for a price specified and published on the website, with the characteristics, duration and terms specified for each course.
The contract is considered finalized at the moment the USER ticks the checkbox accepting these Conditions during the purchase process.
All content, materials, resources, videos, downloadable materials and pedagogical structures associated with the courses are protected by the intellectual and industrial property rights of the PROVIDER or third parties authorised for their use.
Contracting the course grants the USER a personal, limited, non-exclusive and non-transferable licence, for individual use only.
No reproduction, distribution, public communication, transformation or assignment (whole or partial) of the training contents is permitted without express written authorisation by the PROVIDER.
The USER may not transfer, resell, assign or sublicense any of the rights derived from this contract. Any unauthorised modification, alteration or use will be considered a serious breach and may lead to contract termination and legal action.
To contract the courses offered the USER must be at least 16 years of age and provide, freely, voluntarily and truthfully, at least the following personal data required to process the order: first and last name, email address and telephone number. In the event of minors, contracting must be done by the parent/legal guardian.
These data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), as detailed in the Legal Notice and Privacy Policy available on this website.
No user account or password is required to contract. The contracting process is simple and transparent and consists of the following steps:
The PROVIDER, pursuant to Article 27 of Law 34/2002 (LSSICE), guarantees that this process meets the legal requirements for electronic contracting, including the provision of an accessible proof of contract for the USER.
Unless otherwise expressly agreed in writing, placing an order via this website constitutes full and unconditional acceptance by the USER of these legal terms.
Any particular condition proposed by the USER that conflicts with the PROVIDER’s terms must be previously accepted in writing to have legal effect.
Access to the contracted course will not be activated until the PROVIDER has confirmed receipt of payment.
As this is a digital service without physical goods, the PROVIDER will inform the USER of the procedure to access the course (download, access link, access codes, etc.) once payment is validated.
Non-execution of the distance contract
If the service contracted cannot be provided (e.g., due to technical unavailability or error), the PROVIDER will immediately inform the USER and will offer the options to:
Pursuant to Article 102 of Royal Legislative Decree 1/2007, the USER has the right to withdraw from the contract within 14 calendar days from the contract conclusion, unless exceptions set out by law apply.
For digital content supplied via electronic means (such as the courses offered on this site), the right of withdrawal is not applicable once execution has begun, provided the USER has given consent and acknowledged the loss of this right, in accordance with Article 103.m of the same RDL.
If access to the course has not yet been activated, the USER may exercise the right of withdrawal by:
Any complaint, claim or issue related to the contracted service will be handled by the PROVIDER with due diligence. The USER may submit their complaint via:
Additionally, if desired, the USER may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
All contracts undertaken via this website are subject to these general conditions, unless expressly agreed otherwise in writing.
The PROVIDER reserves the right to modify technical or pedagogical features of the courses, provided such changes do not materially reduce the value or purpose of the service contracted.
The PROVIDER undertakes to deliver courses at the indicated dates and times, via videoconference. In case of changes for technical, organisational or force majeure reasons, the USER will be informed in advance and reasonable alternatives will be offered.
Any technical fault attributable to the PROVIDER will be remedied without additional cost to the USER. No responsibility is assumed for losses of access due to the USER’s internet issues or inadequate devices.
The USER states that they have properly assessed the training offer before contracting and acknowledges receiving all necessary information to make an informed and binding agreement.
If the USER contracts on behalf of a third party (STUDENT), such as a company, parent or guardian, they commit to verifying their identity and informing them of these terms.
The USER accepts full responsibility for the usage of the access granted. They agree to use the means provided diligently and reasonably and to respect the instructions on access, attendance, punctuality and participation set by the PROVIDER.
Access credentials must not be shared with unregistered persons. In case of breach, the PROVIDER reserves the right to restrict access without refund.
The USER acknowledges that the PROVIDER may introduce improvements or adjustments in the course delivery as necessary, always with transparency.
The USER is responsible for providing a suitable technical environment (stable internet, microphone, camera, etc.) to participate in videoconference sessions without issues.
Failure to meet these obligations may lead to service suspension without refund.
The prices for each course are clearly indicated on the website in euros (€) and include VAT unless otherwise stated. No shipping or additional costs apply for online training.
Prices may vary depending on promotions or special offers, but the final price will be the one applicable at the time of payment.
Prior to purchase confirmation, the USER may review a full summary of the order: course name, price, taxes and total payable.
Once the order is confirmed, the price will be maintained regardless of subsequent changes.
For any query related to the order, the USER can contact the PROVIDER via:
The PROVIDER is responsible for all online transactions and offers the following secure payment methods:
No additional fees will be charged based on payment method. Any discount or promotion will be clearly displayed and automatically applied before purchase is confirmed.
Payments are processed via external platforms with encrypted protocols. The PROVIDER does not store the USER’s financial data.
Contracting the service is valid once payment is confirmed. For bank transfers, course access will be activated upon verification of payment.
The website uses industry standard information security techniques to protect USER data during the purchase process, including:
The aim of these measures is to prevent unauthorised access, ensure data confidentiality and guarantee a safe transactional experience.
The USER authorises the PROVIDER to perform necessary checks to validate payments and prevent fraud, including collecting strictly necessary data for such purpose.
The PROVIDER also undertakes to not allow any illegal transaction or any activity that may contravene the bank or card issuer regulations, payment gateway policies or financial institutions.
Operations that are:
Basket (budget simulation)
The USER may add any course from the catalogue to the shopping basket. This section displays selected services, price, quantity and estimated total.
The basket serves solely as a budget simulation tool with no contractual or administrative binding until order submission.
Order formalisation
Once the basket is reviewed, the USER may proceed with purchase:
After placing the order, automatic confirmation emails are sent to both the PROVIDER’s administration and the USER.
Confirmation and activation
Within a maximum of 24 business hours, the USER will receive a confirmation email with access details (username/password). Course access is personal and non transferable. Sharing access is prohibited; the PROVIDER may cancel access without refund if breached.
For corporate clients, if the STUDENT leaves the organisation, the USER must inform the PROVIDER to deactivate or transfer access.
If any term in these General Conditions is declared illegal, invalid or unenforceable, it shall be considered severable and shall not affect the enforceability of remaining terms.
The PROVIDER reserves the right to suspend or terminate access to the services, without prior notice, when:
Such suspension or termination does not prejudice the PROVIDER’s right to exercise any other legal or contractual remedies for damages or breaches.
Applicable guarantees for the services are governed by Title IV of Royal Legislative Decree 1/2007, of 16 November, in its consolidated form and other applicable laws.
The USER may exercise their guarantee rights if the contracted service has not been completed and there are defects or deficiencies attributable to the PROVIDER that prevent reasonable use of the training.
These Conditions shall be governed by and construed in accordance with the laws of Spain, particularly for matters not expressly covered herein.
In case of dispute, the PROVIDER and the USER agree to submit to the courts and tribunals of the USER’s domicile, unless the USER resides outside Spain. In that case, both parties expressly waive any other jurisdiction and agree to submit to the EU Online Dispute Resolution platform under Article 14.1 of Regulation (EU) 524/2013, available at:
https://ec.europa.eu/consumers/odr/
